When the disruption of Covid first struck, I became somewhat of a student of how businesses were making changes. There were some great stories, and I studied them to help my business and give my people ideas about things they could try. I also shared the stories with the companies and people I talked to.
I learned a lot from these stories. What stood out the most was that the best results occurred when leaders truly pivoted their thinking. Carrying on under a veneer of “change talk” never worked. The results came from really committing to something new.
