Earlier this year, Walmart chief technologist Suresh Kumar argued that the 62-year-old retailer is in the process of transforming the industry through a framework his company dubbed “Adaptive Retail.”
“Everything great about eCommerce - no lines, easy search and find, personalized recommendations – must be available in the store,” he wrote. “And everything great about the store – try on, customer service, instant purchase – needs to be available from home.”
