As the battle for e-commerce dominance wages on, Walmart CFO John David Rainey says the company has the tools to edge out competitors. The Arkansas-based retail giant has seen more frequent, yet smaller, orders through its Walmart+ membership program, with most consumers preferring delivery, all ingredients Amazon hailed as part of its secret sauce to becoming the U.S.’s biggest online retailer.
“We've seen delivery surpass pickup, and I believe that that's a trend that's not going to reverse, really speaks to how customers are thinking about this convenience factor for us,” Rainey said Wednesday at the Evercore ISI Consumer & Retail Conference. “We're simply getting better at our ability to serve our customers that way.”
