A Walgreens shopper in Sedona, Arizona, recorded a pricing dispute after he said an item scanned at $7 while a cashier told him the store would still charge $34.99. Alejandro Sanchez, who posts on TikTok as @alejandrosanche987, shared the clip with the caption “manager no honoring clearance item.”
On-screen text in the clip identifies the store as “Walgreens@ sedona Az.” Sanchez appears as an off-camera voice. The employee behind the counter, wearing a blue uniform shirt, is identified on a name tag as Steven Hull-Shutter.
Sanchez asked, “So you’re telling me even if it scans up $7, you’re going to override it to $34.99?” Hull-Shutter replied, “$34.99, right. They are not on clearance at this location.”
Register display showed a $7 sale as the employee held to $34.99
Sanchez then asked Hull-Shutter to scan the item. The video shows Hull-Shutter using a handheld scanner on a white box. The point-of-sale screen, visible in the recording, displayed “7.00 Sale.”
@alejandrosanche987 manager no honoring clearance item
♬ original sound – alejandrosanche987
Sanchez said, “Okay, and so it’s coming up at $7. He will honor it for the $7.” Hull-Shutter answered, “You have been told that the sign-” Sanchez interjected, “I understand, not a problem-” and Hull-Shutter continued, “-on clearance, so your misunderstanding is your problem, not ours.” Such pricing disputes have been reported elsewhere, like when a New York woman found berries at Wegmans ringing up far above the listed price.
Sanchez asked, “Okay, so even if the system’s coming up at that price-” Hull-Shutter said, “Yeah, it’s coming up at $34.99.” Sanchez replied, “Uh, no, I saw $7 and I recorded it.” Hull-Shutter then said, “Thank you. You can record all you want, that’s fine, when you have already,” before the video ends.
Arizona’s Weights and Measures Services Division, part of the Arizona Department of Agriculture, conducts price posting and price verification inspections at retail stores. The division states that those audits compare scanned register prices with posted shelf prices and can follow consumer complaints as well as routine schedules.
Under A.R.S. § 3-3431(O)(2), a retailer that uses scanning systems must give a customer a written statement of its pricing-error policy when the customer asks for it verbally. Arizona law does not set one required remedy. The division notes that common store policies include charging the lowest posted price or giving the item at no charge.
Arizona Administrative Code R3-7-402(A)(6) also requires checkout lanes to have a customer-facing display so shoppers can see scanned prices in real time. The video shows a register screen facing the customer with “7.00 Sale” on it.
Viewers in the comments focused on the scan price and on reporting the clip. One commenter asked why staff act as if a discount comes out of their own pay. They wrote, “Why do they act like it’s coming out of their paycheck or something.”
One person who said they used to work for Walgreens corporate urged others to send the video in and report the employee. They wrote, “EX corporate walgreens employee here please send this video in and report him. Walgreens does NOT PLAY about customer service. EVER!” For Walgreens, disputes over pricing and customer service are not isolated, as an Atlanta woman at Food Depot tried to claim an item marked $0.00 and staff threatened to send her to corporate.
Other commenters called the situation false advertising and said the scanned price should stand. One wrote, “report to Corporate immediately…if its in the system at $7 it must be sold at $7…” Another wrote, “That’s illegal.” A further commenter said, “The sign is one thing, but if it scanned that price it’s a done deal.”
