In September 2023, a Waitrose partner lost control of a lengthy snake of trolleys which crashed into my car in a store car park causing £5,000 worth of damage.
I made a claim through my insurer and Waitrose’s insurer accepted liability. Since then, Waitrose has changed the insurer dealing with the case three times, delaying proceedings, and now, 15 months after promising to cover the costs, has declared, without explanation, it was partly my fault.
