Waitrose has apologised to this mum after her Mother's Day flowers arrived - broken and covered in soil. The unnamed mum had been sent blooms but the basket was upside down and the plants buried in compost.
She received the flowers as an early gift for Mother's Day but was left in disbelief when she discovered the damage. The "disappointing" flowers were bought by her husband on behalf of her children, who currently aren't in the country.
The customer says the plants were not held securely in place and created "such a mess". She contacted Waitrose to complain and was told she would be reimbursed.
The mum said: "I opened the box and the whole thing was upside down and the plants were underneath the soil. The roses looked very sad and the buds had come out. I think it was because they hadn't packed it properly.
"It was really really disappointing. They were for Mother's Day on behalf of the family. I couldn't believe it; it was a real shame. I have been shopping in Waitrose since they launched and god knows how much I've spent there.''
Although the plants were delivered the right way up she believe Waitrose are at fault due to the lack of internal packaging. She said: "When it was delivered to the door it was the right way up, but there was nothing to hold it in there which makes me think it was the Waitrose packaging.
"It was just such a mess everywhere." A spokesman for Waitrose said: "We are very sorry this didn't meet our normal high standards.
''We've arranged for a replacement and a gesture of goodwill to be sent to our customer."
