Wagamama was forced to apologise to a diner who slammed the 'impersonal and detached' service at one of their Edinburgh venues.
A customer at the Wagamama restaurant on St Andrew Square left a scathing review of their recent visit on TripAdvisor and claimed waiting staff acted like the diners 'weren't there'.
A Wagamama member of staff responded to the savage two out of five star feedback to 'apologise for letting you down'.