A vulnerable young woman and her baby were left waiting months for accommodation by Liverpool Council who failed to address her needs.
The Local Government Ombudsman found how despite multiple attempts to secure support, the woman - who was pregnant with her second child - was repeatedly ignored by the local authority in her attempts to gain secure housing. As a result, Liverpool Council has been ordered to award thousands of pounds in compensation.
A letter of apology has also been sent to the woman, identified as Ms X.