Vulnerable customers encouraged to seek support from financial services firms

Fewer than half of vulnerable customers have disclosed their personal circumstances to firms, according to the Financial Conduct Authority (picture posed by model/Dominic Lipinski/PA) - (PA Archive)

Fewer than half (42%) of vulnerable customers have disclosed their personal circumstances to firms, according to the City regulator.

People affected by a vulnerability, such as a health condition, a low ability to withstand financial shocks or low financial and/or digital literacy levels, were also particularly likely to say they had had a negative experience with a financial services firm.