Most of us with a driving licence, unfortunately, know what it's like to be stranded on the side of a busy road or motorway, broken down and watching on with envy as people whizz past in their working cars. But, assumedly, many of us in that position have not given a thought to what it must be like to work as an AA knight in shining hi-vis armour, assisting those who have broken down on Britain's roads.
Nia Dalton, a writer from our sister site The Mirror, decided to show us all what life is really like for those behind the wheels of the bright yellow vans in Bristol. Confessing that she is "clueless about cars" herself, Nia met up with AA roadside service patroller Nick Powell for a shift to see what sort of calls came in and what we're all doing wrong.
Handing her a hi-vis jacket, Nick told Nia: "People will be so relieved when they see us. As soon as they spot the yellow van with flashing lights, their faces light up."