A number of Virgin users are still voicing their frustrations, after a major email outage locked them out of accounts a fortnight ago. The firm's messaging servers were stricken with problems late last month, with customers completely blocked from accessing their accounts for over 24 hours.
At the time, Axel Wehrle, who is the Director of Customer Service at Virgin Media, said: "Unfortunately a part of the hardware that manages our mailbox platform experienced a failure, which overloaded the servers and caused service disruption for some email users."
And despite many since being reunited with their inboxes, others are still insisting that they're missing old emails which were stored in their accounts. Others meanwhile, say that they're faced with fresh problems logging in.
