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Latin Times
Latin Times
Business
Elizabeth Urban

Virgin Money Forced to Apologize After Chatbot Threatens to Cut Off Bank Customers Who Use the Word 'Virgin'

Virgin Money LinkedIn the Financial Times
Financial services company Virgin Money was forced to apologize after its AI-powered chatbot threatened to cut off bank customers who use the word "virgin." This is a representational image. (Credit: ISSOUF SANOGO/AFP via Getty Images)

Financial services company Virgin Money was forced to apologize after its AI-powered chatbot threatened to cut off bank customers who use the word "virgin."

Fintech commentator David Birch shared the interaction with Virgin Money's chatbot in a post to LinkedIn last week. After Birch asked how to merge "two ISAs" he had with "Virgin Money," the chatbot responded, "Please don't use words like that. I won't be able to continue our chat if you use this language," as reported by the Financial Times.

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