Virgin Money chatbot tells off customer who typed word 'virgin'

A Virgin Money UK Plc bank branch in Middlesbrough, UK, on Thursday, March 7, 2024. Nationwide Building Society has reached a preliminary agreement to buy Virgin Money UK Plc for £2.9 billion ($3.7 billion), in a deal that raises the stakes for consolidation among Britain's mid-sized lenders. (Credit: Ian Forsyth/Bloomberg via Getty Images)

Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own company’s name for an insult.

In a LinkedIn post published last week, fintech commentator David Birch posted a screenshot of his interaction with a Virgin Money chatbot, which began with him asking whether it was possible to merge his two Virgin Money ISA accounts.