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The Independent UK

Natalie Wilson

Virgin Australia to refund 61,000 customers after pricing error for flights

Virgin Australia Virgin Australia

Virgin customers were incorrectly charged between 21 April 2020 and 31 March 2025 - (Getty Images)

Virgin Australia has offered to refund 61,000 passengers after a pricing error made the airline overcharge for flight changes over five years.

According to the airline, customers who made changes to their itineraries between 21 April 2020 and 31 March 2025 were incorrectly charged due to an error in the airline’s pricing systems.

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