Virgin Atlantic CEO Shai Weiss says he understands why many air travelers are cranky. Overbooked flights, delays, a myriad of problems with Boeing planes, stricter lounge access, long security lines, lost luggage, and crowded airports have made air travel a shadow of its former glamorous self.
"The public is justified, yes. You know, they pay a lot of money to get a great service," says Weiss, who in 2019 became CEO of the airline founded by Sir Richard Branson in London forty years ago this month.
