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Fortune

Business

Eva Roytburg

Verizon offers $20 account credits for 1.5 million customers outraged by mysterious 10-hour-long service outage. Here’s how to get the credit

Verizon United States Fortune

A Verizon store in New York, US, on Wednesday, Jan. 14, 2026. (Credit: Michael Nagle/Bloomberg via Getty Images)

Verizon says it will offer $20 account credits to 1.5 million customers affected by a widespread network outage that left users without service for up to 10 hours Wednesday, even as the company continues to be cryptic about what actually caused the outage.

In a statement to Fortune Wednesday, the communications giant acknowledged the scale of the failure and apologized to customers, calling the outage a lapse in its own standards.

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