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Tom’s Guide
Tom’s Guide
Technology
John Velasco

Verizon offering $20 credit to customers following outage — here's how to redeem yours

Verizon Tom Guide
Verizon store.

Verizon’s had a tough 24 hours. A lengthy service outage started in the afternoon yesterday (January 14) and left customers with phones in SOS emergency mode for approximately 10 hours. According to Downdetector, the disruption peaked at around 12:45 E.T. and Verizon officially stated at 10:15 pm E.T. that the outage was resolved.

There’s still an ongoing investigation around the cause of the disruption, but Verizon is moving forward with a pledge to offer a $20 credit to customers that can be redeemed through the myVerizon app. Meanwhile, Verizon Wireless business customers will be contacted separately about their credits.

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