Verizon is offering a $20 account credit to wireless customers affected by Wednesday’s massive long outage, which the company said was caused by a software update issue.
"Yesterday, we did not meet the standard of excellence our customers expect and that we expect ourselves," Verizon said in a statement Thursday. This credit isn't meant to make up for what happened. No credit really can. But it's a way of acknowledging our customers' time and showing that this matters to us.”
