User says access to ’30 years of photos and work’ in OneDrive denied by Microsoft, can't get a response after filing form 18 times — 'Microsoft suspended my account without warning, reason, or any legitimate recourse'

OneDrive install on phone.

A Microsoft OneDrive user has taken to Reddit with a cautionary tale about their precious personal data in the cloud becoming inaccessible. Redditor deus03690 says that they have lost “30 years worth of irreplaceable photos” due to their misplaced trust in Microsoft’s cloud storage service.

In the discussion thread, the Redditor admits they may have made “a bad move” with their eggs-in-one-basket plan. However, to give the decision context they explain that they were moving house, faced space and relocation constraints, and were hemmed in by limited resources.