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Fortune
Fortune
Fortune Editors

USAA's president to his fellow CEOs: You need to be 'multiple crisis managers on an ongoing basis'

(Credit: Courtesy of USAA)

On this episode of Fortune’s Leadership Next podcast, co-hosts Alan Murray and Michal Lev-Ram talk to USAA President and CEO Wayne Peacock about the insurance company's 102-year (and still going strong) focus on serving America's military families. They also discuss the timing of Peacock taking over the top spot at the company, which took place just as the pandemic took hold, and why the company's DEI efforts on the hiring front are essential when it comes to serving USAA members.

"The world requires broader thinking about how to make the best decisions, and I think our employee base needs to reflect that diversity, all manner of diversity in order to best prepare ourselves to serve today and tomorrow's military," says Peacock.

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