The US Social Security Administration (SSA) pays £1.15 trillion ($1.5 trillion) annually to 73 million retired workers, their survivors, and disabled Americans. Tens of millions of beneficiaries rely on monthly Social Security benefits to get by amid rising living costs.
SSA's systems have long struggled with ageing technology and a flat budget to provide reliable and quick service to recipients. The recent actions by the US Department of Government Efficiency, led by Elon Musk, further undermine the system's poor efficiency.
