The number of calls made to Cardiff Council's housing helpline has increased to its highest level over the past year. Cardiff Council's cabinet member for housing and communities, Cllr Lynda Thorne, said at a scrutiny committee meeting on Monday, May 15, that the challenges for services at the local authority remain "significant".
At the community and adult services scrutiny committee meeting members were also presented with data which showed how the number of new council housing repair jobs outstanding has reached its highest level over the past year. The key underlying factors behind the pressure on the council's housing and social services teams include an increase in demand, budgetary pressures, and staffing issues.
Cardiff Council's cabinet member for adult social services, Cllr Norma Mackie, said there were "significant issues with both demand for services and the complexity of need remaining high". Cllr Thorne agreed with her colleague during the meeting, adding: "The pressure in some areas, such as homelessness as you know, remain unprecedented."
