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Fortune
Fortune
Dave Smith

United customers took a two-hour flight to nowhere after a pilot forgot their passport and had to turn the China-bound flight back to San Francisco

United Airlines United States Fortune San Francisco
A United Airlines flight taking off (Credit: Jonathan Raa / NurPhoto—Getty Images)
  • United Airlines flight 198 with service from Los Angeles to Shanghai, carrying 257 passengers and 13 crew members, was forced to turn around when one of the pilots realized they forgot their passport. United told Fortune "customers were provided with meal vouchers and compensation."

On Saturday, March 22, over 250 passengers flying from Los Angeles to Shanghai had to turn around roughly two hours into their flight because one of the pilots operating the plane forgot their passport.

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