Ulez scrappage scheme leaving hard-up households out of pocket

A Ulez sign in Lewisham, south London. Complainants say inadequate systems and unclear guidance from TfL has needlessly scuppered claims. Photograph: Yui Mok/PA

A grant scheme launched by the London mayor, Sadiq Khan, for scrapping polluting vehicles is leaving hard-up households out of pocket as they wait for payouts to be processed, according to applicants.

Older vehicles that do not meet emissions standards incur a £12.50-a-day charge if they are driven in London’s ultra-low emissions zone (Ulez).