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The Guardian - UK
The Guardian - UK
Business
Anna Tims

Ulez exemption for my scooter has been a paperwork nightmare

Applying by post to renew a licence, rather than going online, entails extra costs.
Applying by post to renew a licence, rather than going online, entails extra costs. Photograph: Vuk Valcic/Shutterstock

We live in an area covered by the expanded ultra-low emission zone (Ulez). My husband drives a Piaggio Vespa Granturismo 200 L scooter, which is exempted from the charge because, although its status is Euro 2, its nitrogen oxide emissions are below 0.15g/km. To apply for this exemption, Transport for London (TfL) requires a copy of the vehicle’s conformity certificate, the V5 registration certificate and a letter signed by a named individual from the manufacturer.

My husband has gone to considerable cost and effort to obtain this paperwork, including a signed letter from the executive vice-president of product manufacturing at the Piaggio Group. TfL has twice rejected his application, and twice invited him to provide information that he had already submitted if he wishes to contest the decision.
KH, Ealing, London

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