UK telecoms regulator Ofcom has just revealed its latest stats for customer complaints between October and December 2022 and it seems one broadband firm is leading the pack for gripes and grumbles. According to Ofcom's latest research, Shell Energy is the worst for issues with the Internet Service Provider (ISP) coming well below all of its rivals. Vodafone followed with TalkTalk and Virgin Media next in the line.
"Shell Energy continued to be the most complained-about landline and broadband provider, attracting more complaints about its service than in the previous quarter (July to September 2022). Customer complaints were mainly about faults, service and getting services installed," Ofcom confirmed.
At the other end of the league and coming top of the pile with the least complaints was Sky with the firm closely followed by EE.
Here are the full results from Ofcom for broadband complaints
Broadband complaints per 100,000
Sky • 5
EE• 7
Plusnet • 10
NOW broadband • 10
BT 10
Virgin Media • 14
TalkTalk • 18
Vodafone • 19
Shell Energy • 27
"We remain concerned about Shell Energy’s persistently high complaint volumes," said Ofcom. "We have been engaging closely with the provider on its plans to improve its customer service, and expect to see results of this in the coming months."
So, that's the winners and losers of broadband, but what about TV?
Once again, Sky can be pleased as punch with the company scoring the least amount of grumbles. TalkTalk upped its game for TV with the firm scoring second place, this was followed by BT and Virgin Media.
"Virgin Media and BT were the pay-TV service providers that attracted the most complaints. Virgin Media customers were most likely to be unhappy with how it handled their complaints, while BT customers complained about their experiences of faults, service and getting services installed," Ofcom confirmed in its report.
Here are the full results from Ofcom for TV complaints
TV complaints per 100,000
Sky • 1
TalkTalk • 3
BT • 7
Virgin Media • 8
Ofcom says that The numbers of complaints it received during the end of 2022 were similar to the previous quarter. Complaints about landline and pay-TV services decreased slightly, while complaints about broadband and pay-monthly mobile services stayed the same.
Speaking about its low complaints volume Stephen van Rooyen Chief Executive Officer, UK & Europe, said: ““For 11 years in a row, we have received the fewest complaints to Ofcom out of every pay-TV provider. We’ve seen over 11,000 Premier League goals in that time. Our customer service team has offered consistent and reliable support for customers whenever they’ve needed us”
