Britain's communications regulator, Ofcom, said on Tuesday it was investigating Royal Mail's failure to meet its delivery targets across 2021-22, with its probe set to look into the postal company's "substantial lapse in performance".
"Ofcom takes compliance with quality of service targets very seriously," Ofcom said in a statement.
"Our investigation ... will gather evidence to understand the reasons behind this substantial lapse in performance, and determine whether Royal Mail has breached its requirements."
(Reporting by Muvija M, Editing by Kylie MacLellan)
