UK passengers owed millions by airlines in unpaid refunds and expenses

The Civil Aviation Authority raised ‘significant concerns’ in December over Wizz Air’s high number of complaints and delays in paying passengers what they are owed. Photograph: Bernadett Szabó/Reuters

Airlines including Wizz Air and Ryanair owe millions of pounds to passengers from unpaid refunds and expenses, according to an investigation by the consumer group Which?.

It called on the government and regulators to take urgent action over the £4.5m it calculates carriers owe in county court judgments (CCJs), describing the current enforcement of air passenger protections as “fundamentally flawed”.