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The Guardian - UK
The Guardian - UK
Business
Gwyn Topham Transport correspondent

UK online train ticket sellers warned to be more upfront about booking fees

iPhone displaying an electronic train ticket
UK train operators are not allowed to charge ticket booking fees on their own websites. Photograph: Anthony Brown/Alamy

Online train ticket sellers have been warned to be upfront about booking fees, with more than half of those who charge failing to clearly display the eventual cost.

The rail regulator has written to seven ticket retailers to highlight concerns about “drip pricing”, in which consumers are shown an initial price before add-ons are revealed later.

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