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TechRadar
TechRadar
Craig Hale

UK Government department to use AI in benefits claims

UK Government DWP United Kingdom TechRadar
A man holding his face while on a landline phone call.
  • DWP announces four/six-year project to deploy AI in benefits call centers
  • Claimants are on the rise, and millions of worker hours were wasted
  • UK Government set to undergo a much bigger transformation

Britain's Department for Work and Pensions (DWP) is now seeking a contract for plans to deploy a conversational AI agent to help handle some benefit-related calls in the hope it can both improve experiences and reduce costs.

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