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The Guardian - UK
The Guardian - UK
Business
Alex Lawson Energy correspondent

UK energy supplier customer service plunges to new low, survey finds

Citizens Advice Utilita Ovo OVO Energy Clare Moriarty
A gas cooker hob lit
Citizens Advice’s consumer service helpline handled more than 70,000 cases about energy issues in the first three months of 2022. Photograph: Ina Fassbender/AFP/Getty Images

Customer service standards have fallen to record lows at energy companies, with suppliers Utilita and Ovo Energy among the worst offenders, according to a new report.

Customers have had to wait longer for their calls to be answered and have regularly been unable to get hold of their supplier, research by Citizens Advice has found.

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