Uber's AI Push Triggers Second Round of Layoffs in Just Two Months: Who's Affected This Time?

Uber's recent layoffs followed June's restructuring, which affected 23% of its People and Places division, after Jill Hazelbaker was appointed President and CCO. (Photo: AFP / Robyn Beck)

For thousands of technology workers, artificial intelligence is no longer a future possibility. It is reshaping jobs today. Uber has announced another round of layoffs, cutting 10% of its customer service workforce as it restructures operations around artificial intelligence. The move marks the company's second workforce reduction in less than two months and comes as technology firms increasingly adopt AI to streamline operations.

The latest cuts affect customer service teams, while Uber says the changes are designed to simplify the business and support wider use of AI.