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The Guardian - UK
The Guardian - UK
Technology
Robert Booth UK technology editor

Uber drivers launch European class action over ‘soulless’ and ‘scary’ AI algorithm

Mohammed Shirwa by his car
Mohammed Shirwa, an Uber driver from Rotterdam, claims Uber’s pay-setting mechanism preys on weakness. Photograph: Judith Jockel/The Guardian

Uber drivers have launched a landmark legal action against the ride-hailing company claiming they live in “constant fear” of a “soulless” algorithm it uses to set pay and allocate jobs.

Drivers from the UK, the Netherlands and other countries have joined the compensation claim that could run into billions of dollars. It alleges an AI-powered pay-setting system breaches data protection laws and pushes down their earnings.

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