A South Tyneside-based home care firm has been lifted out of special measures - but patients are still deemed to being "at risk of harm".
This comes on the back of a new Care Quality Commission (CQC) report showing that Hales Group Ltd - South Tyneside, has made improvements following a previous "inadequate" report, but that inspectors felt issues around rotas persisted. Because of this, it was given a "requires improvement" rating across each of the "well-led", "safe" and "effective" metrics used to grade services.
However, the managing director of Hales Limited - a national group of care firms - highlighted that the CQC had recognised the improvements made so far, and that the issues remaining stemmed from the ongoing social care staffing crisis seen across the UK.
