The enterprise communications market is changing fast. Artifical Intelligence is no longer just an extra feature. It is becoming one of the main components separating winners from the rest. International Data Corporation’s first Worldwide Communications Engagement Platforms 2026 Vendor Assessment brought CPaaS, UCaaS, and CCaaS together in one report, and several companies were named Leaders, including Sinch (SINCH.S.DX), Bandwidth (BAND), and RingCentral (RNG). The enterprise collaboration market alone is worth $73.41 billion in 2026 and is expected to grow to $135.96 billion by 2031, at a 13.12% CAGR.
One company stood out in that IDC report. Twilio (TWLO) was named a Leader in the 2026 IDC MarketScape. IDC research vice president Denise Lund said Twilio stands out for its broad customer engagement platform and ability to combine communications, data, and AI tools.
