A group of friends say they were served chicken nuggets and chips for breakfast as part of a TUI trip from hell. The trio were made to stay in a 'five star' hotel after a delay to to their flight home and were subjected to a 'disgusting room' and strange food, reports the Liverpool Echo.
Helen Lowe 52, Liz Rogers, 62, and Colette Jones, 61, suffered a torrid time at the end of group trip abroad to a Turkish resort. They arranged the trip with On the Beach travel company and were flying out with Easyjet before returning home with TUI.
After a smooth trip out and a thoroughly enjoyable holiday in Belek, the trio began their journey back home. However, the trip began to falter as upon their arrival to Antalya airport their late flight back home with TUI had been cancelled.
The company rescheduled their flight to the next day and put the group of friends up in a 'five star' hotel for the evening. Despite the billing, Helen says their experience at the accommodation was far from luxury.
She said: "They [TUI] didn't give us any warning the flight had been cancelled, before we were approached at the airport. When we arrived at the Sky Business hotel in Antalya which was by no means five star, no bar, disgusting bedroom with damp leaking roof, and served chicken nuggets and chips for breakfast the next day.
"We got picked up the following evening to be told our flight was again delayed a further two hours. When eventually landing at Manchester we sat on the plane for over an hour as no steps to get us off the plane provided, or a shuttle bus to take us back to the terminal.
"When we eventually got to terminal no cases had arrived and we sat waiting for 45 minutes to be told the trolley had fallen over and all the cases had fallen out."
Another member of the group, Colette, put in a compensation claim on behalf of the trio after a delay of over 26 hours. But the friends were shocked when TUI rejected their claim four times, stating they had no record of them even being on the flight.
The company has now accepted their compensation claims blaming the previous rejections on a 'technical error'. A spokesperson for the TUI Group said: "We completely understand Ms Jones' frustration following her delayed flight from Antalya to Manchester.
"This was unfortunately due to the late arrival of the inbound aircraft. We can confirm Ms Jones' booking is recorded on our system, however a technical error has caused a delay in processing her compensation.
"Our teams are urgently working to resolve this and they will issue compensation as soon as it is fixed. We're sorry for any inconvenience, and would like to thank Ms Jones for her patience and understanding."
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