Passengers have claimed that TUI staff were left "crying" after a flight was delayed by 24 hours and then diverted to London Gatwick Airport on Monday (June 27). No buses were organised to transfer them to Bristol and travellers said they were told to "make their own way home".
One passenger said children and pregnant women were left "freezing and tired" after travellers on the plane from Lanarca, Cyprus, complained about the lack of transport. One said staff were left in tears due to the situation, reports MyLondon.
She Tweeted: "@TUI You left diverted passengers at Gatwick with no bus to take them back to Bristol Airport and your staff crying because of the situation. 24 hour delayed from Larnaca [Cyprus] and then this. Passengers told to find their own way home."
