The UK’s biggest tour operator has issued urgent advice to holidaymakers who are hoping to avoid airport chaos over the bank holiday weekend.
Holiday firm TUI is “doing everything” it can to avoid travel disruption in the coming days, after almost 290,000 seats have been cut from bank holiday flight schedules in recent weeks. Most of the cancellations have been caused by staff shortages, which has led to limits on flights taking off from airports across the UK. Air fares have spiked as a result, and millions of people have seen their holiday plans altered.
TUI has managed to escape the worst of the disruption, but the company has now urged its customers to follow its guidelines to avoid disappointment as they head off for a late-summer break. You can get the latest WalesOnline newsletters e-mailed to you directly for free by signing up here.
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A spokesman for TUI said: “As the UK’s biggest holiday company, our priority is to take customers on holiday safely. We continue to work closely with our airport partners to monitor the situation and continue to provide the best possible holiday experience for our customers.
“We are doing everything we can to limit any flight delays, which can happen from time to time for various operational reasons. On the rare occasion flight delays do take place, we will do everything we can to support our customers, through direct communications and providing overnight accommodation and transfers where needed, as well as meals and refreshments.
“We’d like to remind customers not to arrive at the airport too far in advance of their flight, as this can contribute to terminal queueing delays. Standard check-in opens at least two and a half hours before departure time for short and mid-haul flights, and at least three and a half hours before departure for long-haul flights. At some airports, we are able to offer day before bag drop and self-service bag drop. You can find more information about these services, as well as our advice for making your airport experience as smooth as possible here."
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