TUI has issued urgent advice to passengers travelling this weekend to help them avoid any bank holiday chaos. Almost 290,000 seats have been cut from the bank holiday flight schedules in recent weeks, and several airlines have cancelled flights due to a staff shortage across the aviation industry.
This staff shortage has led to caps on operations at airports, including Heathrow and Gatwick, which has disrupted plans for millions of holidaymakers this summer and caused a spike in air fares. The Holiday giant TUI has escaped the worst of the disruption and is urging holidaymakers to follow its guidelines for a smooth travel experience reports Chronicle Live.
In an update to passengers, TUI stated: "We would like to apologise to some of our customers who have experienced flight delays recently. As the UK’s biggest holiday company, our priority is to take customers on holiday safely.
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"We continue to work closely with our airport partners to monitor the situation and continue to provide the best possible holiday experience for our customers. We are doing everything we can to limit any flight delays, which can happen from time to time for various operational reasons."
The company added: "On the rare occasion flight delays do take place, we will do everything we can to support our customers, through direct communications and providing overnight accommodation and transfers where needed, as well as meals and refreshments. We’d like to remind customers not to arrive at the airport too far in advance of their flight, as this can contribute to terminal queueing delays.
"Standard check-in opens at least two and a half hours before departure time for short and mid-haul flights, and at least three and a half hours before departure for long-haul flights. At some airports, we are able to offer day before bag drop and self-service bag drop.
"You can find more information about these services, as well as our advice for making your airport experience as smooth as possible here."
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