A Nottinghamshire family are demanding a full refund from TUI after what they described as an "absolutely awful" 11-night stay in Turkey where they allegedly faced several problems including strong sewage smells at their hotel. Shaun Caudwell, 37, attended the break with his wife Vanessa, 33, and five children.
The Edwinstowe family arrived at a hotel on September 19 but said they went on to have the "holiday from hell". The family claim the holiday began with initial confusion at reception when they said staff were unable to find the family on their list, before they eventually arrived in their rooms to find them in a "dirty" state.
Mr Caudwell said: "When we got inside, the rooms were absolutely filthy. The drains in [one of the rooms] smelled of sewage. The beds were a block of wood with an extremely hard, very thin dirty mattress on and the smell of sewage was completely disgusting. The electric in [one room] did not work at all. It kept cutting out."
