A TUI customer was left fuming after forking out £4,000 on a family holiday to Turkey - only to end up spending the entire trip without one of the cases, she claims.
Nicola Wilsher says she travelled from Manchester Airport to Turkey to discover her daughter Kaela's bag was still at the UK travel hub.
The 49-year-old from Sheffield, South Yorkshire flew out to Antalya with her family for eight days and quickly realised her 18-year-old daughter's suitcase was missing, she claims.