The boss of the UK's biggest tour operator has apologised for the holiday chaos faced by customers as he pledged more help for those who have seen their plans ruined. TUI UK managing director Andrew Flintham said the whole industry was suffering problems which impacted on plans causing airport misery and chaos for travellers.
Mr Flintham attempted to reassure holidaymakers that the firm was winning its battle to make sure they took off on time for their well-earned break and promised guests would never be left stranded abroad. He wrote: “In recent weeks, you will have read in the news, or seen on social media, that the travel industry as a whole has been affected by delays and cancellations.
"I know that our customers work hard for their valuable time away, which is why we always do everything in our power to deliver a fantastic holiday.”
