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Wales Online
Wales Online
Entertainment
Narin Flanders

TUI apologises for travel chaos and reassures holidaymakers worried about summer plans

After a half term of 'carnage' for travellers at Manchester Airport, holiday giant TUI has reassured long-suffering holidaymakers that the problems are finally beginning to ease, despite reports of two-hour waits at security this morning.

Frustrated passengers hoping to get away in the last week have faced queues, long waits for luggage, flight delays and even woke up to texts cancelling their trips before they set out.

But TUI says delays are abating at under-pressure travel hubs across the country, with more than 230,000 people travelling on holiday with the firm last week. They also apologised to customers caught in the chaos and reassured travellers planning trips later this summer that if they have any difficulty when it's time for them to jet off TUI will step in to help them, offering them food, accommodation and transfers when necessary.

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