The TSRTC has leveraged social media and technology to improve passenger experience, Managing Director V.C. Sajjanar said.
Speaking to The Hindu, Mr. Sajjanar pointed out that TSRTC has been frequently interacting with, and solving passenger grievances on Twitter and other platforms. Complaints regarding bus station management, behaviour of crew and amenities have been dealt with and resolved.
“We have over 1.6 lakh followers on social media. That is also how we come to know what problems passengers are facing. Our call centre too, receives several calls from passengers,” he said.
