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The Guardian - UK
The Guardian - UK
Business
Miles Brignall

Trying to get my faulty TV fixed with Very has left me confused

a woman looks at the small print of a contract while an engineer mends the TV
Should I pay for an engineer’s report before Very will authorise a repair. Photograph: Ian Allenden/Alamy


We bought an LG Television from Very in March 2022 and just after the 12-month warranty expired, the screen went blank and it is no longer watchable.

Very passed me on to its repairs operation, but the company will not authorise action unless it gives the go-ahead. I have been told by my local repair man this is a common fault with this model, and that it will cost £200+ to fix.

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