Trust in water companies plunges to new low amid soaring household bills

Thames Water was the least trusted water company, according to the 15th annual Water Matters report by the Consumer Council for Water (Yui Mok/PA) - (PA Archive)

Trust in water companies across England and Wales has plunged to a new low as households grapple with soaring bills, an annual survey has found.

Some 13 water companies saw their customer trust ratings fall during the year and the overall score for England and Wales drop from 6.28 to 6.07 out of 10, according to the 15th Water Matters report by the Consumer Council for Water (CCW).