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Tom’s Guide
Tom’s Guide
Technology
John Velasco

Trump Mobile website loophole exposes customers' personal data — 'do not order unless you’re ready for your information to be leaked'

Trump mobile phone next to person.

While deliveries for the long-awaited Trump T1 phone are slowly rolling out after nearly a year of waiting, there appears to be another, more problematic issue happening at the moment. This time, a loophole in the Trump Mobile website is causing customer data to be leaked.

Apparently, a simple security exploit is allowing hackers to obtain this data. Two YouTubers, voidzilla and penguinz0, were allegedly contacted by someone who claims to have acquired the data through this exploit. While the leaked data doesn’t appear to contain credit card information, it does include names, physical addresses, email addresses, and more.

“Do not order on trumpmobile.com unless you’re ready for your information to be leaked. It’s basically that bad,” explained YouTuber voidzilla.

What’s even more alarming is that this person provided proof that they were able to access the entire database. At the moment, it’s difficult to say if this was done for nefarious purposes, but it does expose how easily a vulnerability like this can be exploited. Furthermore, the team behind the Trump Mobile site has yet to address the flaw or make any direct efforts to fix it.

We have reached out for comment and will update this article should we hear back.

Trump T1 sales reportedly (very) soft

This security issue completely overshadows the fact that sales for the Trump T1 phone are much softer than initially expected. The exposed data reveals that roughly 30,000 orders were placed for the device, but they came from only 10,000 distinct customers. This suggests that the 30,000 total orders likely consist of the device itself alongside separate orders for the cellular service — which would explain why individuals were placing multiple orders.

That figure pales in comparison to the 590,000 estimate reported a couple of weeks ago, leaving it unclear what is actually going on. If the 30,000 figure turns out to be true, it is a far cry from the massive sales volumes we typically see with the best phones on the market right now.

Personally, I’m not surprised by these numbers. Frankly, the device feels more like a novelty and less like a modern smartphone people would seriously consider using as their daily driver. And while the $47.45 per month rate for the service might seem tempting, I can still name a handful of other carriers that offer cheaper plans — like Google Fi's $35 per month Unlimited Essentials plan and the $40 per month Visible+ Pro plan.

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