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The Guardian - UK
The Guardian - UK
Business
Anna Tims

Travel FX slow to refund £1,500 after Singapore dollars failed to show

A man counts Singapore dollars
A reader’s order for Singapore dollars from Travel FX failed to arrive. Photograph: Aaron Amat/Alamy

I ordered £1,500-worth of Singapore dollars from Travel FX on 5 July.

The money was taken out of my account and delivery was supposed to be the next day by Royal Mail. The money never arrived and Travel FX insisted that, as it was with Royal Mail, it was out of its hands.

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