A family, who had high hopes of catching some winter sun, instead endured a nightmare journey due to the recent snow weather conditions. The family of three found themselves 'caged' on a Ryanair plane for five hours, as staff waited for a defrosting machine to become available.
Lisa, along with her husband John and their son Jacob, were told to wait on the plane before eventually being told to come back on Sunday for another flight. Lisa says holiday-goers were only offered one cup of water and no food as they patiently waited to jet off.
After finally managing to get off the plane, they were then told that their bags would be staying onboard. Tired and weary, the family jumped into a waiting taxi and headed to a hotel, arranged by the airline.
