A train operator has been slammed after it confirmed all on-board toilets were out of use on a service between London and Scotland.
Lumo has confirmed that its five-and-a-half-hour route on the West Coast Main Line between London Euston and Stirling was running, but without any available toilets.
The problem, which first surfaced on August 1, has prompted outrage from travellers braving the journey.
Replying to the operator’s announcement via a social media post on X, many questioned whether the service should even be allowed to operate.
One wrote: “This is shocking. As someone with a medical condition, I can find myself needing a wee every hour on some days. How can you justify running a service under these circumstances?”
⚠️Apologies to those boarding our 06:11 service from #LondonEuston to #Stirling are advised that there are no toilet facilities on this train due to a fault.
— Lumo (@LumoTravel) August 7, 2026
Please do speak to our onboard staff for further advice/assistance.
Another called for the operator to be issued with a “heavy financial consequence” as a result of the fault.
The post by Lumo, which has been viewed by more than 500,000 people on social media, added that customers can speak to onboard staff for further advice or assistance.
This resulted in one user quipping: “What assistance can staff provide? A bucket?”
Services have been stopping at stations for longer to allow passengers to get off and use toilet facilities.
The 6.11am service from London Euston on Friday, which was affected, ran with a 58-minute delay and terminated at Motherwell, North Lanarkshire.
The operator uses refurbished Class 222 Meridian trains for its West Coast Services - a fleet also used by East Midlands Railway and has also suffered toilet faults.
As it stands, train operators in Britain are not legally required to provide onboard toilets, even on 417-mile routes like Lumo’s service from Euston to Stirling.
A Lumo spokesperson said: “We have been experiencing some issues with the reliability of some of our toilet facilities onboard our West Coast services.
“We are working closely with Alstom to rectify the issues.”
Alstom is the company which refurbished the train fleet.
